Services

Technical Support
Berkeley Communications maintains 24x7x365 phone support based in the US. Manufacturer-certified, expert-level engineers answer calls typically within seconds without the need to be escalated through multiple levels of support eligibility verification, case creation, engineer level escalation, shift changes and problem reiteration. Many customers prefer to call our support team for faster resolutions.

Global Deployment & Professional Services
Berkeley Communications has deployed data centers and servers on every continent. Our field deployment engineers can install and configure your systems worldwide and many times at no charge with equipment purchase. Our field technicians can also handle on-site emergency support at most major data center locations worldwide.

Consulting
Berkeley Communications offers consulting in several areas of expertise including private and hybrid cloud infrastructure, data storage, backups, security, networking and more.

Custom Servers
Berkeley Communications designs completely custom servers including custom chassis, custom power supplies and more. Tell us your perfect specs and we can build it for you.

Rack Integration
Berkeley Communications offers rack integration services at its Berkeley CA, Pasadena CA and Northville NY locations. We can integrate and stage your entire rack including multi-vendor hardware installation, cabling, labeling, asset tagging, software installation and configuration, custom crating and logistics services to your data centers and field locations.

Spare Parts Management
Berkeley Communications can manage the testing, warehousing and shipment of your spare parts to your data centers and field locations. When you don't have a part in your spares pool, Berkeley Communications likely has the part in stock from its extensive spare parts inventory dating back over 20 years.

Warehouse
Berkeley Communications has 3 distribution warehouses in the US and can store customer equipment, usually at no charge, during staging and decommissioning.

Asset Recovery & Purchasing
Berkeley Communications accepts trade-ins on all purchases and will also directly purchase or recycle any equipment. With a zero-landfill policy, Berkeley Communications ensures your equipment will be reused or recycled. Berkeley Communications can offer deinstallation, packing and shipping and secure data wiping services.

Lab Services
Berkeley Communications maintains Test Labs at three locations across the US including over 100 data center cabinets and can test multi-vendor solutions in our lab at no charge before sending solutions to the customer lab for validation, saving time in the testing cycle.