First Call Technical Support

We’re here to help. Contact our support experts 24 x 7 x 365.

Email:
support@berkcom.com

Toll-Free:
877-BERKCOM, Option 2

Direct:
+1.510.644.1599, Option 2

We’re here to help. Contact our support experts 24 x 7 x 365.

Email:
support@berkcom.com

Toll-Free:
877-BERKCOM, Option 2

Direct:
+1.510.644.1599, Option 2

Every data center solution comes with questions, and we want to make sure you have easy access to answers so you can keep your organization running strong. In order to maximize your satisfaction, BerkCom provides in-house, first call technical support services. Customers receive 24 x 7 x 365, concierge-level technical support from our US-based support engineers. Whenever you call our technical support team, you speak with a dedicated engineer who has insight into your existing infrastructure and who understands your unique environment.

BerkCom Support is provided in addition to manufacturer support, and our engineers resolve cases faster and can escalate to the manufacturer as needed. We can serve as your single point of contact to help you shorten troubleshooting cycles and avoid costly downtime.

BerkCom engineers also provide global data center installation support and on-site technical support services, in addition to telephone and email support. No matter how big or small your case, you’ll get the answers and fixes you need quickly so you can get back to doing business.